Privacy Policy

Privacy Policy

1. Introduction

At ZNA Perfumes, we value your privacy. This policy outlines how we collect, use, and protect your information.

2. Information We Collect

We may collect the following information:

• Name
• Contact details (email, phone)
• Shipping and billing address
• Payment information

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your orders or any inquiries
• Improve our services and website

4. Sharing Your Information

We do not share your personal information with third parties, except as needed to process your orders (e.g., payment processors, shipping companies) or as required by law.

5. Data Security

We take appropriate security measures to protect your data, but no online platform is completely secure.

6. Cookies

We use cookies to enhance your experience on our website.

7. Contact Us

For any questions, contact us  @ZNAPERFUME@GMAIL.COM

Delivery and Return Policy

1. Delivery Policy

• Delivery Time: We aim to deliver your order within 2 to 3 business days from the date of purchase.
• Shipping Methods: We offer both Cash on Delivery (COD) and prepaid payment options.
• Shipping Charges: [Specify if there are any shipping charges or if it's free].
• Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status.
• NOETE: RECORD A VIDEO WHILE OPENING THE DELIVERY PACKAGE FOR SAFETY REASONS
  

2. Return and Exchange Policy

• No Returns: We do not accept returns on any products once sold.
• Damaged Products: If you receive a product that is damaged upon delivery, please contact us within 48 hours of receiving the order. We will arrange for a replacement & provided the product is unused and in its original packaging.
• How to Report a Damaged Product: Please email us @ZNAPERFUME@GMAIL.COM with your order number and video of opening the package  of the damaged product.
• Replacement Process: Once we verify the damage, we will arrange for a replacement or issue a refund as per your preference. The replacement product will be shipped to you at no extra cost.

3. Contact Us

For any questions or concerns regarding your order, please contact us @ZNAPERFUME@GMAIL.COM

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

# Refund Policy

At  zna perfumes we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.

## 1. Returns

- You have **[3days]** days from the date of purchase to request a return or refund.

- To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

- Certain items, such as **[list non-returnable items, e.g., gift cards, downloadable products, perishable goods]**, are exempt from being returned.

## 2. Refunds

- Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If your return is approved, we will initiate a refund to your original method of payment. The refund may take **[5 business days]** days to process, depending on your card issuer or bank.

## 3. Late or Missing Refunds

- If you haven’t received your refund yet, first check your bank account again.

- Then contact your credit card company, as it may take some time before your refund is officially posted.

- If you’ve done all of this and you still have not received your refund, please contact us at **[znaperfume@gmail.com]**.

## 4. Shipping Costs

- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

- If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

## 5. Exchanges

- We only replace items if they are defective or damaged(make sure to make a video while opening the delivery box). If you need to exchange an item for the same product, please contact us at **[znaperfume@gmail.com]]** and send your item to: **[your return address and a demo video of the product]**.

## 6. Contact Us

If you have any questions about our Refund Policy, please contact us at **[znaperfume@gmail.com]]**.

# Terms and Conditions

Welcome to **ZNA Perfumes**. By using our website, you agree to comply with and be bound by the following terms and conditions.

## 1. Acceptance of Terms

By accessing or using the **ZNA Perfumes** website, you agree to these terms and conditions in full. If you disagree with any part, you must not use this website.

## 2. Use of the Website

You agree to use our website for lawful purposes only. You must not:

- Engage in any activity that may harm or disrupt the website.

- Use the website for fraudulent activities or to distribute harmful software.

## 3. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of **ZNA Perfumes** and is protected by intellectual property laws. You may not reproduce, distribute, or use the content without our permission.

## 4. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for all activities under your account.

## 5. Limitation of Liability

We do our best to keep our website secure and accurate, but we do not guarantee its content or functionality. We are not liable for any damages arising from your use of this website.

## 6. Changes to the Terms

We reserve the right to change these terms at any time. Any changes will be posted on this page, and your continued use of the website will indicate your acceptance of the new terms.

## 7. Contact Information

If you have any questions or concerns, please contact us at **znaperfume@gmail.com**.

Cancellation Policy

1. Immediate Cancellation

• Orders can be canceled immediately after placement.

2. Refund Process

• If the order is prepaid, the full amount will be refunded within 2 business days.

3. Confirmation of Readiness

• We will confirm when the product is ready to ship. At this point, you can still cancel the order if needed.

4. Contact Information

• To cancel your order, please contact us at [znaperfume@gmail.com].